• SHIPPING POLICY

    Steel City Shirts uses Royal Mail to fulfil shipping. Shipping prices are guaranteed the cheapest available.

    All products being checked before being shipped and will be sent from the Steel City ( Sheffield UK). Delivery time depends on your location. You`ll be notified by email once your item has been despatched.

    Non pre-order items will be despatched within 3 days of the purchase.

    For pre-order despatch times, please see the `Pre-Orders` section.

    Delivery times:

    1. UK: 2-5 days

    2: INTERNATIONAL ORDERS: 5-21 days

    If your package comes back to us for any reason, we will send a notification by email. If you do not respond within 4 weeks, we will return the item to our stock and refund you the amount of the order, less the shipping fee.

    After the products been shipped, there`s not too much that we can do about it, but if you purchased tracked shipping and you are concerned about your package, first please try to track your package at the Order Tracking page on the let hand side. If you still haven`t been able to track it, contact us at hello@steelcityshirts.co.uk and we will try our best to help you to locate your package.

    STEEL CITY SHIRTS SHALL NOT BE HELD RESPONSIBLE FOR SLOW SERVICE OR DAMAGED ITEMS DURING TRANSIT, ANY PACKAGES STUCK IN CUSTOMS, DELIVERED TO THE WRONG ADDRESS AT THE HANDS OF THE POSTAL SERVICE OR STOLEN.

    For overseas orders, customers are resposible for any local duties and taxes payable.

    Here at Steel City Shirts I`m working hard and doing my best to deliver all pre-orders ready by this date and not to leave you without quality merch for too long, however unexpected events can happen which are beyond my control. If that`s the case, all customers will be notified at the contact channel given at the time of the purchase.

  • Pre-orders will ship out at the date specified at the product description. Additional products purchased with a pre-order will be shipped at the time the pre-order is ready to despatch. Multiple pre-orders purchased at the same time will be shipped at the time of the latest pre-order.

  • WELCOME TO THE STEEL CITY SHIRTS WEBSITE! THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

    The information contained on this website is for general information purposes only. The inforrmation provided on the website is up-to-date and correct. Steel City Shirts reserves the right to change this policy at any time without notice.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services and infromation avaliable through this website meet your speciic requirements.

    The website contains material which is owned by or licensed to Steel City Shirts. This material includes but is not limited to, the design, the layout, look, appearance and graphics. Copyright prohibits reproduction of any of these graphics displayed on the website.

    All trademarks reproduced in this website which are not the property of, or licensed to the operator/ artist is acknowledged on the site. Unauthorized use of materials on the website may give rise to a claim for damage to intellectual property and / or be a criminal offense.

    Product pictures shown on the website are used for illustration purposes and as an indication. Actual position, colour, design and size may vary. We are working hard to provide you with the best quality merchandise, however, the image shown may differ slightly as each item is handmade. Steel City Shirts shall not be held resposible for any differences between the product pictures and the actual products.

    By using the website and making a purchase, you automatically agree to the terms and condititions lined up on this page.

  • PRIVACY NOTICE

    Steel City Shirts knows how important your personal information is and we respect that from the time you enter the site.

    This notice describes our privacy policy. By visiting steelcityshirts.com you are accepting the practices described in this Privacy Notice.

    Your information with Steel City Shirts is secure: we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It`s important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Steel City Shirts is not responsible for any other websites which you click and navigate from steelcityshirts.com.

    When making a purchase at steelcityshirts.com, you may be asked for personal information such as your name, address, email and telephone number. Steel City Shirts does not share or sell your information to others.

    By making a purchase through the webstore, we assume that you love Sheffield merchandise as much as we do, therefore we would like to keep you updated about upcoming releases and products that you might be interested in also. By including your email, you will be automatically agree to being added to our newsletter. You can unsubscribe to our email at any time by emailing us at hello@steelcityshirts.co.uk. Your personal information will be deleted within five days of receipt of your withdrawal of constent.

    If you have further concerns about security, or would like to edit, access, correct, amend or delete any personal information about you, please contact us at hello@steelcityshirts.co.uk or through the contact page.

  • PAYMENT PROTECTION:

    All payments are run through PayPals and Stripe`s policy and the websites are protected by PayPal or Stripe.

  • As with every online purchase, you automatically have a 14 day `cooling off` period, as you haven`t seen the product in person. Size charts are provided for all products in the desription, please make sure to check them before placing an order.

    Steel City Shirts does it`s best to deliver your great products which you will be happy with for forever, however in the even of the product doesn`t fulfils your expectations for any reason, you have the right to return it within 14 days of receiving the item. If you are intended to return a product, please let us know by emailing your order details (order ID, name, address, list of products to return) to steelcityshirtssheffield@gmail.com, so we can forward the return address and know when to expect your package.

    Items must be returned in the original packaging in unworn condition with the tags still attached. You do need to make sure it`s packaged in a way that it doesn`t get damaged. In case the product gets damaged due to poor packaging and/ or the value of the item has been reduces by you (i.e. item has been worn, tags been removed), Steel City Shirts reserves the right to reduce the amount of your refund accordingly to the extent of the damage. Customers are not entitled for refund of shipping costs.

    Refund will be processesed within 14 after we received the item through the payment method you have used to purchase the item. Please allow a further 3-10 days the amount to reach your account.

    Customers are liable to pay the return postage fees and refunds will be issued only if the product successfully reaches Steel City Shirts in Sheffield UK, so please consider of using a trackable shipment, you can use this to prove that you have posted the item.

    Steel City Shirts will not issue a refund for products returned with non-trackable shipping which have been lost through post.

    You can cancel your order if it has not been despatched yet.

  • As most of the products at Steel City Shirts are screen printed in house according to the number of pre-orders, we are operating with limited stock levels and size availability and exchanges are not always possible. But why not shoot an email to hello@steelcityshirts.co.uk to find out what we have left?

    Alternatively, you can request a refund within 14 days of the pruchase and place a new order for a different product from the webstore.

    Custom products, such as custom transparency film outputs cannot be returned or exchanged, that’s why please ensure before sending in or uploading your artwork that it meets the resolution and file requirements, as well as you size it to the exact size you’d like to receive it. Any doubts, please get in touch!

    Steel City Shirts shall no be held liable for mistakes occurred due to poor checking/ artwork supplied in lower resolution than requested.